Privacy Policy

Last updated: February 2026

Welcome to Nathan’s Paw Trails Ltd, which also operates under the brands Nathan’s Paw Care (pet sitting & check-ins) and Nathan’s Paw Training (dog training & behaviour support).

We are committed to protecting your privacy and handling your personal information with transparency, care, and respect.

This Privacy Policy explains:

  • What personal data we collect
  • Why we collect it
  • How we use it
  • How long we keep it
  • Your rights under UK GDPR
  • How we use cookies and tracking technologies

If you have any questions, you can contact us at:

📧 hello@nathanspawtrails.co.uk

 

⸻

  1. Who We Are

 Nathan’s Paw Trails Ltd

Registered in England & Wales

(Trading as Nathan’s Paw Trails, Nathan’s Paw Care, Nathan’s Paw Training)

We are a pet-care and training provider based in Southampton offering:

  • Dog walking
  • Pet sitting & home check-ins
  • Dog training & behaviour support

For the purposes of UK GDPR, we act as the Data Controller for the information we collect about you and your pets.

⸻

  1. The Personal Data We Collect

We collect only what we need to provide safe, reliable services.

When you make an enquiry or booking

  • Name
  • Address
  • Email
  • Phone number
  • Emergency contact details
  • Service preferences
  • Information about your dog(s) or pets (e.g., health, behaviour, routines)

For dog training & behavioural services

  • Training goals
  • Behaviour history
  • Vet information where relevant
  • Videos/photos you choose to share for training support

Website use, cookies & analytics

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Cookie preferences

(see Cookie Policy section below)

Payment information

We do not store debit/credit card details.

Payments are processed securely via your chosen payment method.

⸻

  1. Why We Collect Personal Data

We collect your information to:

  • Provide dog walking, pet sitting, and training services
  • Communicate with you about bookings and updates
  • Ensure animal welfare and safety
  • Maintain accurate veterinary/behavioural records
  • Respond to enquiries
  • Maintain internal records (legitimate interest)
  • Meet our legal obligations as a business

We never sell, rent, or trade your data.

⸻

  1. Lawful Basis for Processing

We rely on:

✔️ Contract

To deliver services you have booked.

✔️ Legitimate Interests

For communications relating to your ongoing services or reasonable business operations.

✔️ Consent

For:

  • Cookie preferences
  • Marketing emails/newsletters (you can opt out anytime)
  • Use of photos/videos of your pets (if applicable)

✔️ Legal Obligation

For financial, tax, and insurance compliance.

⸻

  1. How Long We Keep Your Data

 

  • Client information: 6 years after service ends (HMRC compliance)
  • Training/behaviour records: 3 years after last session
  • Emails/messages: 2 years unless needed longer for legal reasons
  • Cookie preferences: see Cookie Policy below
  • Photos/videos (with consent): until withdrawn

⸻

  1. Who Your Data Is Shared With

We only share data when necessary:

Third parties that support our services

  • Secure booking/invoicing software
  • Accountant
  • Insurance provider
  • Website hosting and analytics providers
  • Subcontracted walkers/sitters (with your consent and strictly necessary info only)

Third parties may only use your data to perform contracted services and must keep it secure.

⸻

  1. Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion (in some circumstances)
  • Restrict or object to processing
  • Withdraw consent at any time (e.g., cookies or marketing)
  • Portability (receive your data in a reusable format)
  • Complain to the ICO if you believe your rights are violated

Contact: hello@nathanspawtrails.co.uk

⸻

  1. How We Protect Your Data

We use appropriate safeguards, including encryption, secure passwords, and restricted internal access.

Only those who need your information to deliver services can access it.

⸻

  1. Cookie Policy

This website uses cookies to improve your experience and ensure it works correctly.

What Are Cookies?

Cookies are small text files placed on your device to:

  • Make the website function
  • Remember your preferences
  • Analyse website performance
  • Help us understand what content is useful for visitors

Types of Cookies We Use

Strictly Necessary Cookies

Essential for the site to function.

These do not require consent.

Analytics Cookies (Non-Essential)

Help us understand visitor numbers and website performance.

Examples include:

  • Google Analytics
  • Webflow/WordPress analytics tools (depending on platform)

These require active consent and are only activated if you choose to accept them.

Marketing/Tracking Cookies (Non-Essential)

Only used if implemented on the site and explicitly accepted by you.

⸻

  1. Cookie Consent

We use a cookie banner to ensure compliance with:

  • UK GDPR
  • The Privacy and Electronic Communications Regulations (PECR)
  • The Data (Use and Access) Act 2025

You can choose:

  • Accept All Cookies
  • Reject Non-Essential Cookies
  • Manage Preferences

Your preferences will be respected and stored for 12 months unless you clear your browser cookies.

⸻

  1. How to Withdraw Cookie Consent

You can:

  • Use the “Cookie Preferences” link on the website footer
  • Clear cookies from your browser settings
  • Adjust permissions through the cookie banner at any time

⸻

  1. Changes to This Policy

If we make changes, we will update the “Last updated” date and notify you if the changes are significant.

⸻

  1. Contact Us

If you have questions or concerns about this Privacy & Cookie Policy, you can contact:

📧 hello@nathanspawtrails.co.uk

📍 Southampton, UK